Our Policies

Last updated: 16/08/2025

Tow Law Pharmacy (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

1. Who We Are

Tow Law Pharmacy
24 High Street, Tow Law, DL13 4DL
Telephone: 01388 730279
Email: info@towlawpharmacy.co.uk

We are a registered community pharmacy providing NHS and private healthcare services.

2. What Information We Collect

We may collect and process the following types of information:

• Personal identifiers: name, date of birth, address, email, telephone number, NHS number.
• Health information: medical history, prescriptions, allergies, and consultation notes (special category data).
• Payment information: if you purchase private services or products.
• Technical information: IP address, browser type, and cookies when you visit our website.

3. How We Use Your Information

We use your information to:

• Provide NHS and private pharmacy services.
• Dispense and supply prescribed medicines safely.
• Manage bookings and consultations.
• Communicate with you about your care or enquiries.
• Process payments for private services.
• Comply with legal and regulatory requirements.
• Improve our website and services.

We only use your health information where necessary to provide safe healthcare services, and in line with our obligations as a healthcare provider.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract – providing services you request.
• Legal obligation – complying with pharmacy and healthcare laws.
• Consent – where you agree to receive marketing or non-essential communications.
• Vital interests / public interest – providing safe healthcare.
• Legitimate interests – improving our services and website.

5. How We Share Your Information

We may share your data with:

• NHS bodies, prescribers, and healthcare professionals involved in your care.
• Regulators such as the GPhC or NHS England if legally required.
• Payment processors for private services.
• IT service providers who support our website and pharmacy systems.

We will never sell your data to third parties.

6. How We Store and Protect Your Data

• Data is stored securely in line with NHS Information Governance requirements.
• Health records are kept for the periods required by law and professional guidance.
• Website data is stored on secure servers within the UK/EU.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion (where applicable).
• Restrict or object to processing.
• Data portability (where relevant).
• Withdraw consent (where consent is relied upon).
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, please contact us at info@towlawpharmacy.co.uk

8. Contact

If you have any questions about this policy, please contact:
Data Protection Lead
Tow Law Pharmacy
Email: info@towlawpharmacy.co.uk
Telephone: 01388 730279

Last updated: 16/08/2025

Tow Law Pharmacy uses cookies on our website to improve your browsing experience and ensure the site functions properly.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and provide useful features.

2. Types of Cookies We Use

• Strictly Necessary Cookies – required for the website to function (e.g. security, session management).
• Performance Cookies – help us understand how visitors use our website (e.g. Google Analytics).
• Functional Cookies – remember your preferences (e.g. language, login details).
• Advertising/Targeting Cookies – only used if we run online adverts (you will be asked for consent).

3. Managing Cookies

When you first visit our website, you will be asked to accept or reject non-essential cookies. You can also manage cookies at any time by adjusting your browser settings. Please note that blocking some cookies may affect website functionality.

4. Third-Party Cookies

Some cookies may be placed by trusted third parties, such as analytics providers (e.g. Google). These are used to measure website performance and improve services.

5. More Information

For more details about how we process personal data, please see our Privacy Policy.

Last updated: 16/08/2025

1. About us

This website is operated by Tow Law Pharmacy (“we”, “us”, “our”). Our contact details, registered address and opening hours are available on the website. If you need help, please contact us using the details provided.

2. Using this website

By using our website, you agree to these Terms & Conditions. You must use the website lawfully and not attempt to interfere with its security, operation, or content.

3. Information on the website (not medical advice)

The information on this website is provided for general information only and is not a substitute for professional medical advice, diagnosis or treatment. If you have symptoms that concern you, your condition worsens, or you think you may need urgent care, seek advice from a healthcare professional or call NHS 111 (or 999 in an emergency).

4. Services, pricing and availability

We aim to keep information about our services and prices up to date, but these may change and some services are subject to eligibility, clinical assessment, and availability. Where we offer private services (including consultations and supply under PGDs where applicable), supply is at the discretion of the pharmacist/clinician following an appropriate assessment. We may decline to provide a service or supply where it is not clinically appropriate or where we cannot safely meet your needs.

5. Bookings, cancellations and refunds

If you book an appointment, you are responsible for providing accurate information. If you need to cancel or rearrange, please contact us as soon as possible. Refunds may be available depending on the service and whether a consultation has taken place or a medicine has been supplied. Any statutory rights are unaffected.

6. Links to other websites

Our website may include links to third-party websites. We are not responsible for their content, policies or availability.

7. Intellectual property

All content on this website (including text, logos and images) belongs to us or our licensors. You may not copy, reproduce or use it without permission, except for personal, non-commercial use.

8. Privacy and cookies

We take privacy seriously. Our use of personal information is explained in our Privacy Policy and Cookie Policy(available on this website).

9. Changes to these terms

We may update these Terms & Conditions from time to time. The latest version will always be posted on this page.

10. Governing law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.

Last updated: 16/08/2025

If you are unhappy with any aspect of our service, please let us know so we can put things right and improve.  We also welcome general feedback—positive or negative—to help us improve our services.

You can make a complaint:

• In person: speak to a member of the team and ask for the Responsible Pharmacist or Pharmacy Manager
• By phone: 01388 730279
• By email: pharmacy.ff689@nhs.net
• In writing: Tow Law Pharmacy, 24 High St, Tow Law, Bishop Auckland, County Durham, DL13 4DL

Our full complaints procedure is available on request.