Our Policies

Last updated: 16/08/2025

Tow Law Pharmacy (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws.

1. Who We Are

Tow Law Pharmacy
24 High Street, Tow Law, DL13 4DL
Telephone: 01388 730279
Email: info@towlawpharmacy.co.uk

We are a registered community pharmacy providing NHS and private healthcare services.

2. What Information We Collect

We may collect and process the following types of information:

• Personal identifiers: name, date of birth, address, email, telephone number, NHS number.
• Health information: medical history, prescriptions, allergies, and consultation notes (special category data).
• Payment information: if you purchase private services or products.
• Technical information: IP address, browser type, and cookies when you visit our website.

3. How We Use Your Information

We use your information to:

• Provide NHS and private pharmacy services.
• Dispense and supply prescribed medicines safely.
• Manage bookings and consultations.
• Communicate with you about your care or enquiries.
• Process payments for private services.
• Comply with legal and regulatory requirements.
• Improve our website and services.

We only use your health information where necessary to provide safe healthcare services, and in line with our obligations as a healthcare provider.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract – providing services you request.
• Legal obligation – complying with pharmacy and healthcare laws.
• Consent – where you agree to receive marketing or non-essential communications.
• Vital interests / public interest – providing safe healthcare.
• Legitimate interests – improving our services and website.

5. How We Share Your Information

We may share your data with:

• NHS bodies, prescribers, and healthcare professionals involved in your care.
• Regulators such as the GPhC or NHS England if legally required.
• Payment processors for private services.
• IT service providers who support our website and pharmacy systems.

We will never sell your data to third parties.

6. How We Store and Protect Your Data

• Data is stored securely in line with NHS Information Governance requirements.
• Health records are kept for the periods required by law and professional guidance.
• Website data is stored on secure servers within the UK/EU.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion (where applicable).
• Restrict or object to processing.
• Data portability (where relevant).
• Withdraw consent (where consent is relied upon).
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

To exercise these rights, please contact us at info@towlawpharmacy.co.uk

8. Contact

If you have any questions about this policy, please contact:
Data Protection Lead
Tow Law Pharmacy
Email: info@towlawpharmacy.co.uk
Telephone: 01388 730279

Last updated: 16/08/2025

Tow Law Pharmacy uses cookies on our website to improve your browsing experience and ensure the site functions properly.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and provide useful features.

2. Types of Cookies We Use

• Strictly Necessary Cookies – required for the website to function (e.g. security, session management).
• Performance Cookies – help us understand how visitors use our website (e.g. Google Analytics).
• Functional Cookies – remember your preferences (e.g. language, login details).
• Advertising/Targeting Cookies – only used if we run online adverts (you will be asked for consent).

3. Managing Cookies

When you first visit our website, you will be asked to accept or reject non-essential cookies. You can also manage cookies at any time by adjusting your browser settings. Please note that blocking some cookies may affect website functionality.

4. Third-Party Cookies

Some cookies may be placed by trusted third parties, such as analytics providers (e.g. Google). These are used to measure website performance and improve services.

5. More Information

For more details about how we process personal data, please see our Privacy Policy.